Return & Refund Policy

Last updated: August 5, 2026

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with its original tags and packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@homelife.com.cy or +357 99 208800.

The returned item will be collected by us. Once your return request has been approved, we will contact you to arrange a convenient collection time.

If you have any questions about returns, you can always contact us at info@homelife.com.cy or +357 99 208800.

Mattresses

You can try your mattress for up to 3 days after delivery. If you find that it is not the right fit or you are not satisfied with it, simply contact us within this period to request a return.

We will be happy to help you find a mattress that better suits your needs and preferences.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will assess the issue and do our best to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom-made or personalized products.

Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been approved, you can place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason, in accordance with applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@homelife.com.cy or +357 99 208800.